Complaints and returns of goods

How can you make a complaint or return your goods?

The period for returning goods is 14 days.

• from the date of receipt of the goods
• from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts
• from the date of receipt of the first delivery of goods, if the subject of the contract is a regular repeated delivery of goods

To return the goods, you must also include the Notice of Withdrawal from the Contract Form with the goods.

When making a complaint, fill in and send this document:  Complaint Form.

 Send the goods, including the completed forms, to the delivery address and warehouse or to the delivery point of the mail order company:

Delivery address to the store and warehouse: RPR SHOP, Jarní 2909, 756 61 Rožnov pod Radhoštěm.
Mailing address: ALL4COMP, 756 61 Rožnov pod Radhoštěm, Hradišťko 588 (don't forget that you are sending the goods to us at RPR SHOP)

ATTENTION

If the customer has used free shipping based on exceeding a certain order value (e.g. over 150 EUR), and subsequently withdraws from the entire contract and returns the goods within the statutory period, the shipping costs remain on the seller's side - the customer does not pay anything for shipping.

Additional shipping charges for partial returns

If the customer returns only part of the goods from the order, and thus the total value of the goods left falls below the free shipping threshold (e.g. 150 EUR), we reserve the right to additionally charge the shipping costs that were originally waived during the purchase.

This shipping amount will then be deducted from the amount that the customer receives when refunding the money for the returned goods. The amount of shipping is governed by the current shipping price list.

Details about withdrawing from the purchase contract and returning the goods can be found on the terms and conditions page HERE.