Complaints and returns of goods

Reklamace Vrácení/výměna zboží

ATTENTION

If the customer has used free shipping based on exceeding a certain order value (e.g. over 150 EUR), and subsequently withdraws from the entire contract and returns the goods within the statutory period, the shipping costs remain on the seller's side - the customer does not pay anything for shipping.

Additional shipping charges for partial returns

If the customer returns only part of the goods from the order, and thus the total value of the goods left falls below the free shipping threshold (e.g. 150 EUR), we reserve the right to additionally charge the shipping costs that were originally waived during the purchase.

This shipping amount will then be deducted from the amount that the customer receives when refunding the money for the returned goods. The amount of shipping is governed by the current shipping price list.

Details about withdrawing from the purchase contract and returning the goods can be found on the terms and conditions page HERE.